Refund policy
Last updated: 04/05/2026
At Crava™, we aim to ensure every order arrives in good condition. This policy outlines when refunds or replacements may be available.
Return Eligibility
We accept returns, replacements, or refunds only if items:
- Arrive damaged
- Are defective
- Arrive with missing components
We do not typically accept returns for change-of-mind purchases due to the nature of our fulfilment process.
Resolution Options
After reviewing your claim, we may offer:
- A replacement item, or
- A refund to your original payment method
A physical return may not always be required.
Refund Processing
Approved refunds are issued within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Costs
Shipping costs are non-refundable unless the item is confirmed to be defective, damaged, or incorrect.
Incorrect Address Information
Orders that fail delivery due to incorrect shipping details provided by the customer may not be eligible for a refund.
Reporting an Issue
To be eligible, you must contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
